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Prisma SASE ADEM
Proactively prevent downtime and optimize user experience—anywhere
Prisma SASE Autonomous Digital Experience Management (ADEM) delivers end-to-end visibility into user, application, network, and infrastructure performance—helping IT teams detect, diagnose, and remediate issues faster across hybrid and remote environments.
End-to-end visibility for modern digital experience
As applications, users, and networks become more distributed, troubleshooting performance issues with siloed tools slows response times and impacts productivity. ADEM unifies observability across endpoints, Wi-Fi, LAN, internet, applications, and security—so teams can resolve issues from a single dashboard.
Built natively into Prisma SASE and NGFW environments, ADEM reduces ticket volume, shortens MTTR, and improves workforce experience without added infrastructure.
End-to-End Visibility
See the whole picture
ADEM combines Browser-Based Real User Monitoring (RUM) with always-on synthetic testing to monitor every step of the user-to-application journey.
User Experience Metrics
Page load time, responsiveness, and interaction delays monitored in real time
Network Performance
Endpoint health, Wi-Fi quality, LAN and internet performance tracking
Application Dependencies
Application and infrastructure dependency mapping and monitoring
Hop-by-Hop Analysis
Hop-by-hop visibility for faster root-cause isolation
This unified view enables IT teams to quickly determine whether an issue is user-side, network-related, or application-driven.
Optimize Collaboration
Consistent, uninterrupted teamwork
ADEM integrates directly with UCaaS platforms such as Microsoft Teams® and Zoom®, correlating call quality data with endpoint and network telemetry.
- Identify meeting quality issues in real time
- Reduce collaboration-related support tickets
- Improve user satisfaction for hybrid teams
Contextual Troubleshooting
Put an end to guesswork
With multi-domain analysis and a natural-language query interface, IT teams can troubleshoot across endpoints, networks, applications, and security policies without manual data correlation.
Ask simple questions like "Can this user access Outlook?" and receive instant, contextual answers—accelerating diagnosis and resolution.
Prevent Downtime
Stop problems before they happen
ADEM continuously detects anomalies and correlates incidents across your environment, notifying teams through email, ServiceNow, or ITSM integrations.
Each incident includes:
- • Impact analysis
- • Root-cause identification
- • Guided remediation steps
This proactive approach reduces downtime and significantly shortens mean time to repair.
Smart Discovery & AI-Driven Remediation
Comprehensive observability and intelligent automation for exceptional digital experiences
Smart Discovery & Insights
ADEM delivers comprehensive observability from a single dashboard, enabling teams to identify and minimize the impact of service disruptions quickly.
- • Reduce MTTD by up to 95%
- • Quickly isolate Wi-Fi, LAN, internet, or policy-related issues
- • Gain actionable insights using synthetics, RUM, and Access Analyzer
AI-Driven Remediation
Using AI and machine learning, ADEM baselines normal behavior, detects anomalies, and provides automated remediation playbooks.
- • Reduce MTTR by up to 77%
- • Guided workflows for faster fixes
- • Intelligent recommendations powered by Strata™ Copilot
Natively Integrated
ADEM is natively integrated into Prisma SASE and NGFW environments—no additional hardware or software required.
- • Fast time to value
- • Simplified operations at enterprise scale
- • Unified experience across security, networking, and DEM
Industry & Customer Perspectives
Organizations across industries use ADEM to improve user experience and streamline IT operations
Global Atlantic Financial Group
- Reduced Tier 2 and Tier 3 escalation calls by 60%+ — Significantly decreased support escalations through better visibility
- Faster insight into root causes — Accelerated troubleshooting of experience issues
ADEM Datasheet
Download the ADEM datasheet for architecture details, feature highlights, and deployment options.
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Learn MoreConnect With Us
See how ADEM can help your organization deliver exceptional digital experiences while simplifying IT operations
Available 7am PST - 6pm PST | Response within 1 business day
Contact Information:
Email: [email protected]
Phone: 844-294-0778 (Toll Free) | 949-328-2955 (Local)
Prisma SASE ADEM is part of the Prisma security platform.